Frequently Asked Questions @headerTag>
What documents are available in the Customer Center?
We have a range of documents available in the Customer Center. The documents related to a product are listed on the product page including:
• Safety Data Sheets
• Product Data Sheets
• Nutritional Data Sheets
• Specifications
• Technical Sheets
• Allergen Statements
• Religious Certificates (e.g. Kosher and Halal)
• Plant Certificates (e.g. BRC, ISO, and NSF)
Why do some documents have a lock symbol next to them?
The lock symbol indicates that the document is restricted for download until you are issued a user account. We welcome you to create an account to obtain access to these documents. Please fill out the Request an Account form to sign up and get access to these documents.
I can’t find my document. What should I do next?
Please use our Contact Us form and select Document Inquiry from the drop-down menu with details of what document that you need. You can also reach us by email or phone at 1-800-243-5052, and we will get back to you as soon as possible.
I am a new customer. How do I request a quote for a specific product and quantity?
I am already an Innophos customer. What is my product price? Can you provide a list of the products that I purchase?
I am looking to purchase small quantities. Do you have a distributor that we can purchase from?
I am looking for information on pallet configurations, or how much product can fit in a container. What should I do?
What is the country of origin for my product?
This information can be found on the product data sheet (PDS). Visit our Customer Center to search our product and document library to find PDS documents available for download. You can also find this information on the commercial invoice and the packing list.
What is the shelf life for the materials we purchase from Innophos?
Can you extend the shelf life remaining on a product that I have already purchased?
Can I request a sample Certificate of Analysis (COA)?
Can you customize a Certificate of Analysis (COA) for us?
Can you provide your international transit time?
Please use our Contact Us form and select Customer Service Inquiry from the drop-down menu. In the message box, please include shipping destination to calculate an approximate transit time.
Can you quote us for an air shipment or an ocean shipment?
Yes, we can. Please use our Contact Us form and select Customer Service Inquiry from the drop-down menu. In the message box, please provide the product name, quantity, expected delivery date, and destination port or airport.
How do I find any documents that are NOT listed above or in the document center?
What is the availability of Innophos products and has supply been impacted by COVID-19?
Currently, all our phosphate and nutrition products are available based on associated lead times for each product. We will continue to monitor our product supply and communicate changes in a timely manner.
Has Innophos had to restrict operations due to COVID-19?
Currently, we are operating at full capacity. During the pandemic, we have remained operating per our normal schedules and only have experienced an occasional brief interruption.
What is Innophos doing to ensure business continuity during the COVID-19 outbreak?
What policies do you have in place to assure safety and integrity of your employees?
The safety, health and welfare of our customers and our employees are our highest priority. We are following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), and applicable public health authorities. We have implemented the following comprehensive measures:
• Encouraging vaccination
• Requiring masking and social distancing for non-vaccinated employees
• Implementing temperature check upon entry
• Enhancing sanitation regimes and making building modifications to increase touchless interactions
• Maintaining active and ongoing communications with our employees regarding safety
• Suspending non-essential travel
• Restricting visitors to our facilities; only allowing essential deliveries and contractors on-site
How are you handling food safety certifications and/or audits by certification bodies during the crisis?
We support and follow applicable government direction and are continuously monitoring the external situation and guidance from the different governments to adjust our actions. To that end, we are working with customers and certification audit bodies to conduct virtual audits. We also closely monitor and follow guidance from applicable governmental agencies, including FDA guidance on domestic routine surveillance facility inspections.
How are you tracking upstream suppliers during COVID-19?
What is Innophos doing to protect the quality, availability, and safety of phosphate products?
Our phosphate products are manufactured in Innophos facilities located in Mexico, the United States and Canada. We adhere to Food Safety Standards in providing quality ingredients with high levels of product traceability. Throughout our supply chain, we assess each ingredient’s authenticity, consistency, effectiveness, and purity to prevent any contamination. Most global production facilities operate under:
• ISO-9001 Quality Standards
• GFSI (BRC or SQF) Food Safe Standard for Food
• IPEC Guidelines for Excipients
In addition, we continue to review multiple sources globally to ensure the quality, availability and safety of our raw materials, processing aids and packaging.
What is Innophos doing to protect the quality, availability, and safety of nutrition products?
We adhere to Food Safety Standards in providing quality ingredients with high levels of product traceability. Throughout our supply chain, we assess each ingredient’s authenticity, consistency, potency, and purity to prevent any contamination. Most global production facilities operate under:
• ISO-9001 Quality Standards
• NSF 173 CGMP Standards for Nutrition
• GFSI (BRC or SQF) Food Safe Standard for Food
Our nutrition ingredients are sourced globally and from the U.S., and we are evaluating suppliers on an ongoing basis.
How does the COVID-19 situation look in your factory, region, country?
To protect the health and safety of our employees, we closely monitor COVID-19 at each of our sites across the US, Mexico, Canada, and China. We have strict protocols that we follow in response to any positive or presumed positive cases. The situation is different at each site, and we share learnings on a regular basis.
What is the best way for customers to partner with you to increase supply security?
Since demand for all our ingredients remains strong, we ask our customers to provide accurate forecasts and to place orders as early as possible.