Frequently Asked Questions (FAQs)

To find answers to your FAQs, please select from the drop down menu below.

1. What documents are available in the Customer Center?

• Safety Data Sheets
• Product Data Sheets
• Nutritional Data Sheets
• Specifications
• Technical Sheets
• Allergen Statements
• Religious Certificates (e.g. Kosher and Halal)
• Plant Certificates (e.g. BRC, ISO, and NSF)


2. Why do some documents have a lock symbol next to them?

The lock symbol indicates that the document is restricted for your use. We welcome you to create an account to obtain access to these documents. Please click here.

3. I can’t find my document. What should I do next?

Please click here to contact Customer Service. You can reach us by email or phone at 1-800-243-5052, and we will get back to you as soon as possible.

1. I am a new customer. How do I request a quote for a specific product and quantity?

Please click here to get in touch with a sales rep, and let us know the name and quantity of the product that you are seeking.

2. I am already an Innophos customer. What is my product price? Can you provide a list of the products that I purchase?

Please contact your sales rep. Click here to contact us.  

3. I am looking to purchase small quantities. Do you have a distributor that we can purchase from?

Yes, we do work with distributors. Please click here and let us know your shipping address, the specific product(s) you are interested in, and the quantity. We will refer you to one of our partners in your region.

4. I am looking for information on pallet configurations, or how much product can fit in a container. What should I do?

Please click here to contact Customer Service. We need to know a few key pieces of information before answering your request, such as what product, where we are shipping to, and where we are shipping from.


5. What is the country of origin for my product?

This information can be found on the product data sheet (PDS). Please click here to search our document library to download the PDS. You can also find this information on the commercial invoice and the packing list.

1. What is the shelf life for the materials we purchase from Innophos?

Shelf life is product specific and it is published on each product data sheet (PDS). Please click here to search our document library to download the PDS.

2. Can you extend the shelf life remaining on a product that I have already purchased?

Yes, we can, but our Technical Services team must review the request first. Please send the product information to your Customer Service Rep including item code, lot number, expiration date, and how much product you have remaining. You will also need to provide a 250 gram sample for testing, the COA, SDS, and the GHS label (if needed) with the sample.

3. Can I request a sample Certificate of Analysis (COA)?

Yes, please click here to contact Customer Service. Please include the following information: Innophos product name, your product specifications, and address where the product is being shipped.

4. Can you customize a Certificate of Analysis (COA) for us?

These requests are reviewed by our Quality team and Business team and approved on exception. Please click here to contact Customer Service.

1. Can you provide your international transit time?

Please click here to contact Customer Service. Please include shipping destination to calculate an approximate transit time.

2. Can you quote us for an air shipment or an ocean shipment?

Yes, we can. Please click here to contact Customer Service. Please provide the product name, quantity, expected delivery date, and destination port or airport.

3. We need to request a NAFTA Certificate. How do we do that?

Please click here to request a NAFTA Certificate.

4. How do I find any documents that are NOT listed above or in the document center?

Please click here to contact Customer Service to request other documents that you may need.