Frequently Asked Questions @headerTag>
What documents are available in the Customer Center?
We have a range of documents available in the Customer Center. The documents related to a product are listed on the product page including:
• Safety Data Sheets
• Product Data Sheets
• Nutritional Data Sheets
• Technical Sheets
• Allergen Statements
• Religious Certificates (e.g. Kosher and Halal)
• Plant Certificates (e.g. BRC, ISO, and NSF)
Why do some documents have a lock symbol next to them?
The lock symbol indicates that the document is restricted for download until you are issued a user account. We welcome you to create an account to obtain access to these documents. Please fill out the Request an Account form to sign up and get access to these documents.
I can’t find my document. What should I do next?
Please use our Contact Us form and select Document Inquiry from the drop-down menu with details of what document that you need. You can also reach us by email or phone at 1-800-243-5052, and we will get back to you as soon as possible.
I am a new customer. How do I request a quote for a specific product and quantity?
I am already an Innophos customer. What is my product price? Can you provide a list of the products that I purchase?
I am looking to purchase small quantities. Do you have a distributor that we can purchase from?
I am looking for information on pallet configurations, or how much product can fit in a container. What should I do?
What is the country of origin for my product?
This information can be found on the product data sheet (PDS). Visit our Customer Center to search our product and document library to find PDS documents available for download. You can also find this information on the commercial invoice and the packing list.
What is the shelf life for the materials we purchase from Innophos?
Can you extend the shelf life remaining on a product that I have already purchased?
Can I request a sample Certificate of Analysis (COA)?
Can you customize a Certificate of Analysis (COA) for us?
Can you provide your international transit time?
Please use our Contact Us form and select Customer Service Inquiry from the drop-down menu. In the message box, please include shipping destination to calculate an approximate transit time.
Can you quote us for an air shipment or an ocean shipment?
Yes, we can. Please use our Contact Us form and select Customer Service Inquiry from the drop-down menu. In the message box, please provide the product name, quantity, expected delivery date, and destination port or airport.
How do I find any documents that are NOT listed above or in the document center?