Frequently Asked Questions (FAQs)
What documents are available in the Customer Center?
• Safety Data Sheets
• Product Data Sheets
• Nutritional Data Sheets
• Technical Sheets
• Allergen Statements
• Religious Certificates (e.g. Kosher and Halal)
• Plant Certificates (e.g. BRC, ISO, and NSF)
Why do some documents have a lock symbol next to them?
The lock symbol indicates that the document is restricted for your use. We welcome you to create an account to obtain access to these documents. Please click here.
I can’t find my document. What should I do next?
Please click here to contact Customer Service. You can reach us by email or phone at 1-800-243-5052, and we will get back to you as soon as possible.
I am a new customer. How do I request a quote for a specific product and quantity?
I am already an Innophos customer. What is my product price? Can you provide a list of the products that I purchase?
I am looking to purchase small quantities. Do you have a distributor that we can purchase from?
I am looking for information on pallet configurations, or how much product can fit in a container. What should I do?
What is the country of origin for my product?
This information can be found on the product data sheet (PDS). Please click here to search our document library to download the PDS. You can also find this information on the commercial invoice and the packing list.
What is the shelf life for the materials we purchase from Innophos?
Can you extend the shelf life remaining on a product that I have already purchased?
Can I request a sample Certificate of Analysis (COA)?
Can you customize a Certificate of Analysis (COA) for us?
Can you provide your international transit time?
Please click here to contact Customer Service. Please include shipping destination to calculate an approximate transit time.
Can you quote us for an air shipment or an ocean shipment?
Yes, we can. Please click here to contact Customer Service. Please provide the product name, quantity, expected delivery date, and destination port or airport.
We need to request a NAFTA Certificate. How do we do that?
How do I find any documents that are NOT listed above or in the document center?
What is the availability of Innophos products and has supply been impacted by COVID-19?
Currently, all our phosphate and nutrition products are available based on forecasts. We will continue to monitor our product supply and communicate changes in a timely manner.
Will Innophos restrict operations due to COVID-19?
Consistent with the U.S. Federal Government’s March 16th updated Coronavirus Guidance for America and similar guidance issued by other governmental authorities, as a supplier in a critical infrastructure industry, we plan to continue to operate our business so long as we are able to continue operations in a manner that is compliant with evolving regulations and that ensures the safety of our employees, contractors and other constituents.
We are committed to keeping our business open and continuing to service our customers. Our products are essential ingredients for food and beverage, nutrition, pharmaceutical and personal care products, water treatment, industrial and household cleaning products and detergents, nutrient fortification for farming of essential crops, and critical infrastructure and environmental safety applications.
What is Innophos doing to ensure business continuity during the COVID-19 outbreak?
All our manufacturing facilities remain operational. Across our sites, non-operational employees have been directed to work from home and only come to work in limited circumstances as necessary to perform business critical functions. All work from home employees have full access and connectivity to business-critical programs and capabilities. Operational employees are provided regular guidance and precautionary measures regarding proper hygiene, safety practices and social distancing while performing their responsibilities at our facilities.
What policies do you have in place to assure safety and integrity of your employees?
The safety, health and welfare of our customers and our employees are our highest priority. We are following the guidance and recommendations of the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), federal, provincial, state, and local government, public health authorities, and relevant industry agencies and have implemented the following measures:
- Updating our operating procedures at the plants to minimize contact between personnel
- Identifying critical plant and laboratory functions and teams to minimize service interruptions and to keep critical functions operating
- Directing non-operational employees to work from home reducing the number of employees on site to lessen risk of exposure
- Maintaining active and ongoing communications with our customers and supplier partners
- Suspending non-essential travel
- Suspending in-person gatherings of our employees
- Restricting visitors to our facilities; only allowing essential deliveries and contractors on-site
How are you handling food safety certifications and/or audits by certification bodies during the crisis?
We support and follow applicable government direction and are continuously monitoring the external situation and guidance from the different governments in order to adjust our actions. To that end, we are working with customers and certification audit bodies to either accept desk audits or postpone audits to later this year, and we have postponed audits of our suppliers. We also are closely monitoring and following guidance from applicable governmental agencies, including FDA guidance on domestic routine surveillance facility inspections, which FDA has temporarily postponed unless mission critical.
How are you tracking upstream suppliers for confirmed COVID-19 cases?
Throughout our supply chain, we assess each ingredient’s authenticity, consistency, potency, and purity to prevent any contamination. As part of that assessment, we have asked our suppliers to advise us of any confirmed COVID-19 cases at their manufacturing facilities so that we can take appropriate steps to ensure that our ingredients are not contaminated. However, as we advise below, currently there is no evidence to support the transmission of COVID-19 by food or food packaging.
What is Innophos doing to protect the phosphate products from potential contamination due to COVID-19?
Our phosphate products are manufactured in Innophos facilities located in Mexico, the United States and Canada. We adhere to Food Safety Standards in providing quality ingredients with high levels of product traceability. Throughout our supply chain, we assess each ingredient’s authenticity, consistency, potency, and purity to prevent any contamination. Most global production facilities operate under:
- ISO-9001 Quality Standards
- GFSI (BRC or SQF) Food Safe Standard for Food
- IPEC Guidelines for Excipients
In addition, we continue to review multiple sources globally to ensure the quality, availability and safety of our raw materials, processing aids and packaging.
What is Innophos doing to protect the nutrition products from potential contamination due to COVID-19?
We adhere to Food Safety Standards in providing quality ingredients with high levels of product traceability. Throughout our supply chain, we assess each ingredient’s authenticity, consistency, potency, and purity to prevent any contamination. Most global production facilities operate under:
- ISO-9001 Quality Standards
- NSF 173 CGMP Standards for Nutrition
- GFSI (BRC or SQF) Food Safe Standard for Food
Where does Innophos source nutrition products and does this impact their availability or safety?
Our nutrition ingredients are sourced globally and from the U.S. Based upon guidance from the U.S. Centers for Disease Control and Prevention (CDC), “currently there is no evidence to support transmission of COVID-19 associated with food…and in general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.”
In addition, the World Health Organization (WHO) has indicated that “the new coronavirus cannot be transmitted through goods manufactured in China or any country reporting COVID-19 cases…and though the new coronavirus can stay on surfaces for a few hours or up to several days (depending on the type of surface), it is very unlikely that the virus will persist on a surface after it has been moved, travelled, and exposed to different conditions and temperatures.”