Frequently Asked Questions

We have a range of documents available in the Customer Center.  The documents related to a product are listed on the product page including:

• Safety Data Sheets
• Product Data Sheets
• Nutritional Data Sheets
• Specifications
• Technical Sheets
• Allergen Statements
• Religious Certificates (e.g. Kosher and Halal)
• Plant Certificates (e.g. BRC, ISO, and NSF)

The lock symbol indicates that the document is restricted for download until you are issued a user account.  We welcome you to create an account to obtain access to these documents.  Please fill out the Request an Account form to sign up and get access to these documents.

Please use our Contact Us form and select Document Inquiry from the drop-down menu with details of what document that you need.  You can also reach us by email or phone at 1-800-243-5052, and we will get back to you as soon as possible.

Our Sales Team can help you with product quotes and other information. Please use our Contact Us form  and select Sales Inquiry from the drop-down menu.  When you complete the form, let us know the name and quantity of the product that you are seeking.

Please contact your sales rep for detailed information about product pricing.  Please use our Contact Us form and select Sales Inquiry from the drop-down menu.

Yes, Innophos does work with distributors.  Please use our Contact Us form and select Sales Inquiry from the drop-down menu for distributor information.  In the message box, let us know your shipping address, the specific product(s) you are interested in, and the quantity. We will refer you to one of our partners in your region. 

Please use our Contact Us form and select Customer Service Inquiry from the drop-down menu.  To help with your request, we need to know a few key pieces of information such as what product you are seeking, where we are shipping to, and where we are shipping from.

This information can be found on the product data sheet (PDS).  Visit our Customer Center to search our product and document library to find PDS documents available for download.  You can also find this information on the commercial invoice and the packing list.

Shelf life is product specific and it is published on each product data sheet (PDS).  Visit our Customer Center to search our product and document library to download the PDS for the ingredient you need.  

Yes, we can extend the shelf life of several of our products.  Our Technical Services team must review the request to ensure efficacy and safety.  Please send the product information to your Customer Service Rep including item code, lot number, expiration date, and how much product you have remaining. You will also need to provide a 250 gram sample for testing, the COA, SDS, and the GHS label (if needed) with the sample.

Yes, please use our Contact Us form and select Customer Service inquiry from the drop-down menu.  With your COA request, please include the following information: Innophos product name, your product specifications, and address where the product is being shipped.

These requests to customize a COA are reviewed by the team at Innophos.  The customized request will be reviewed by our Quality team and Business team and approved on exception.  Please use our Contact Us form and select Customer Service Inquiry from the drop-down menu. 

Please use our Contact Us form and select Customer Service Inquiry from the drop-down menu.  In the message box, please include shipping destination to calculate an approximate transit time.

Yes, we can.  Please use our Contact Us form  and select Customer Service Inquiry from the drop-down menu.  In the message box, please provide the product name, quantity, expected delivery date, and destination port or airport.

We have many documents available that are not listed on the website. Please use our Contact Us form and select Document Inquiry from the drop-down menu to request other documents that you may need.

A "qualified" Contact Us submission is written professionally, includes accurate contact details, and avoids suspicious or automated content. We prioritize inquiries related to Innophos products currently being promoted, or questions about our services that fall within our areas of expertise. Clear, relevant messages help us route your request to the right team for follow-up.

The Contact Us form is primarily intended for businesses interested in purchasing our promoted products or exploring partnership opportunities. While the form may be used for other purposes, responses are prioritized for customer and product-related inquiries. Please note that we are not currently accepting unsolicited vendor or service provider requests through this channel.

While there is no guaranteed response timeframe, qualified Contact Us form submissions and member requests are typically reviewed within 2–3 business days.

Your inquiry may still be under review. However, it is also possible that your form submission was disqualified. The Contact Us form is primarily intended for potential customers, not for vendors or service providers.

Disqualification reasons may include:

• Use of a public email domain (e.g., @gmail.com, @yahoo.com)

• Incomplete or unverifiable company information

• Inquiries unrelated to Innophos products or services

• Sales or promotional outreach

• Messages that appear mass-generated, vague, or submitted with minimal effort

 

Your member request may have been denied for several reasons.

Denial reasons may include:

• Use of a public email domain (e.g., @gmail.com, @yahoo.com)

• Incomplete or unverifiable company information

• Location in a country or region we are unable to support at this time